Policies
Complaints Procedure
We take concerns seriously and want to put things right. This is placeholder text for each church to replace with its own approved procedure.
How to complain
Please raise your concern in writing to [hello@hopevalleychurch.org.uk] or by phone on [020 7946 0123], addressed to the pastor or an elder.
What happens next
We will acknowledge your complaint promptly, investigate fairly and respond within a reasonable time. Where appropriate, we will explain what we have done to put things right.
Further steps
If you are not satisfied with our response, you may wish to contact the Charity Commission or the relevant safeguarding authority, depending on the nature of your complaint.
This is placeholder policy text for demonstration. Each church must replace it with its own approved policy, reviewed regularly.